The download was taking a long time so s/he ended the session and I then installed the fresh download using the new Admin account. Started a fresh download of the LR6 software. Set up a new Admin user account on my PC. The registration details were then restored to my original Adobe ID.ģ. The software acknowledged the purchase but did not update the software to LR6. We reinstalled the software, logged in with the new ID. S/he transferred my software serial number to the new ID. Uninstalled the software, cleaned up the Adobe files, ran the Adobe cleaner, reinstalled - no success.Ģ. The most recent session was the most helpful: ADB-2340853-H8Z6.ġ. There have been more sessions that have expired. I currently have 3 open cases because a new case opens every time I attempt to get help. I believe that the problem is at the point of licensing and is not an installation error. I have been told that I would receive a phone call at a particular time and they didn't call. I have had help from 2 amazing representatives and been mucked around by 4 others. I logged into Lightroom, the representative entered my serial number but this did not work.
I have tried creating a new Adobe ID with the help of an Adobe representative who transferred my serial number across to the new account. First I installed Lightroom 6.0 then updated to 6.14 using an administrator account. We have used the cc cleaner to clean creative cloud desktop app and lightroom from the following link:Īfter that we installed Lightroom 6.0 and 6.14 from below link. Two representatives have logged onto my machine and uninstalled, cleaned out the adobe files and reinstalled. The product has been uninstalled and reinstalled 9 times. Multiple representatives have tried to help but were not able to resolve. When I log into Lightroom, it SHOULD convert to a licensed version of Lightroom 6 (as indicated on this help page. The executable is called Lightroom_6_LS11.exe This installs a trial version of Lightroom CC2015. Click continue to enjoy the licensed copy of your software."īUT, when the product opens, I get the exact SAME message that the Develop module is disabled. I get this message: : "Congratulations on purchasing Adobe Photoshop Lightroom 6 using your Adobe ID. When I sign out and then back into Lightroom, it acknowledges that I have paid for the software but it remains in the trial version. I have an active Adobe ID and the serial number for my product and it is registered. If you have a serial number to enter, please sign out from the Help menu and sign in again, then click License This Software." Please purchase a membership or license to reactivate the Develop module. When I open Lightroom I get the message: "Develop module is disabled. It must have been running as a trial despite the fact that I was logged in and my product is registered. It worked for a week but now the develop module is disabled.
When I did this I got stuck in a login loop. Two weeks ago I received a message that I needed to login to register. I have been using it for the past few months without any problems. I installed and registered it at this time.